Terms & Conditions
General
Connect2Air is licensed as a Private Hire Operator with all drivers and vehicles licensed by BCP/ Dorset Council. Transportation services will be provided by Connect2Air or by Private Hire Drivers/Operators duly licensed by BCP/ Dorset Council.
Bookings
1. An enquiry does not constitute a booking until confirmed by Connect2Air. The contract comes into force once Connect2Air has sent written confirmation of the booking via the Connect2Air website.
2. Unless otherwise stipulated, price quoted for a particular journey excludes any extra charges if your route involves toll roads, congestion charges or parking charges.
3. The information provided by the customer at the time of booking it is considered by Connect2Air as accurate and it accepted as booking information. It is the customer’s responsibility to verify and confirm the information sent to Connect2Air.
Connect2Air will not be liable for any loss as a result of incorrect information provided by the customer at time of booking.
4. Connect2Air will send an email confirmation for the booking, and the customer is responsible to check the accuracy of the information. Should there be any inaccurate information the customer should inform Connect2Air immediately, to prevent charges for no-show situations.
6. Connect2Air reserves the right to refuse to carry any customer(s) should the customer(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. The driver’s decision is final. No refunds will be made in these circumstances. Connect2Air recommends at the time of booking customer to choose the appropriate vehicle for the number of customers travelling, and their luggage.
5. Connect2Air will not be held responsible for the safety or custody of personal belongings, purchases, luggage, or any other items carried by any customer, or which are left in the vehicle.
6. Connect2Air reserves the right to refuse to carry any person that Connect2Air driver considers is likely to be sick in the vehicle or who may behave in a way that endangers the occupants of the vehicle and/or the vehicle itself. In these circumstances no refund will be made. Should the vehicle require cleaning or valeting due to sickness for any reason an immediate charge of £250 will apply.
7. Any damage caused to any part of our vehicle(s) by the customer(s) will be charged accordingly.
8. All customers must wear the seat belts provided in all vehicles. Connect2Air accepts no responsibility or liability for injuries, accidents, or death as a result of customers failing to wear the seat belts provided.
Connect2Air does not provide Child Seats; should the customer need one, it is their sole responsibility to provide it, fit it and take it with them at the end of the journey.
9. In the event of extreme weather Connect2Air reserves the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or Highways Agency or if Connect2Air considers it unlikely that the allocated driver will be able to complete your journey safely. In these circumstances a full refund will be made but no further compensation is due.
10. Connect2Air is not liable for any costs and does not provide any compensations to customer, due to delay or failure to provide contracted service due to circumstances out of Connect2Air control, including but not limited to: traffic delays, vehicle accident.
11. Luggage and any personal belongings are transported at the sole responsibility of the customer(s); Connect2Air will not be held responsible for any damage incurred during the loading and unloading to the vehicle of such items.
Whilst all drivers will endeavor to assist with luggage, it is the sole responsibility of the customer to ensure they have all luggage and travel documents needed with them in the vehicle at the time of starting the journey.
12. Connect2Air reserves the right to provide alternative vehicle(s) to carry out the hire in case of breakdown or any unforeseen circumstances such as flight delays. Although every effort will be made to provide an equally suitable vehicle, Connect2Air reserves the right to sub-contract other vehicles where required.
Meet & Greet
Outbound – Driver will arrive at the pick-up address at the time stated in the booking. Customer should ensure they plan enough time for outbound airport transfers to cover for unexpected delays which could result in delays.
Inbound – Connect2Air driver will monitor flight arrival and will message customer once the flight has landed, advising of location to meet once they have passed immigration & collected their luggage.
Customer, at the time of booking their journey, must provide a mobile phone number, and have it switched on so that driver can contact and advise meeting point. Driver will have a board with Connect2Air logo. Customer should notify Connect2Air if they did not board, at the earliest opportunity. Connect2Air allows one hour waiting time free of charge from the time of the flight landing to the customer coming through to the Arrivals Hall; after this time there will be a charge of £20 per hour, charged pro rata. All extra car parking charges incurred will also be charged to the customer at cost.
Cruise Terminal Arrivals
It is the customer’s responsibility to disembark the ship at the requested time at point of booking to meet their driver.
Customer, at the time of booking their journey, must provide a mobile phone number, and have it switched on so that driver can contact on arrival.
Connect2Air will not make any amendments to pick up time within 48 hrs of collection. If the customer does not make contact with driver within 30 mins of collection time, Connect2Air reserves the right to consider no-show, leave the area and charge in full for the booking.
Payment
If the payment for the booking has not been made in advance, customer to pay driver upon completion of journey via debit/credit card or cash.
Extras such as the London Congestion Charge (LCC), London Ultra Low Emission Zone (ULEZ), toll roads and airport car parking will be charged at cost price unless agreed and included in the fare quoted beforehand.
Connect2Air does not have access to any credit or debit card details. Secure online payments are handled by Stripe.com who will process any credit or debit card transactions. When booking via our online form you will be redirected to Stripe.com for secure payment and upon completing a successful transaction, you will return to Connect2Air website and provided with booking confirmation.
Refund Policy
During The Hire: No refunds will be given for journeys terminated part way through the hire. Full fare will be due to the driver and/or customer will be invoiced for full cost of booked travel.
Late or No Show: Customers failing to show up to 1 hour after the confirmed arrival time will be charged for the transfer and parking costs if they do not inform Connect2Air of delays at customs or immigration by telephone. If the customer(s) doesn’t show up after 1 hour at time and place designated as the pickup point with no notification provided to Connect2Air, all funds paid will be non-refundable and/or customer will be invoiced for full cost of booked travel.
Excess Luggage: Connect2Air reserves the right not to carry any customer(s) should the customer(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in these circumstances.
Bad Weather: In the event of very bad weather, Connect2Air reserves the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or the Highways Agency or if Connect2Air considers it unlikely that the allocated driver will be unable to complete your journey safely. In these circumstances a full refund, less any credit card charges will be made but no further compensation is due.
Refunds To Cards: Refunds to credit/debit cards can only be refunded to the original card used within the timeframe provided by Stripe.com
Cancellations
Between 72-24 Hours: If a booking is cancelled by the customer 72-24 Hours prior to original date/time the booking is subject to a 50% cancellation fee.
Less than 24 Hours: If a booking is cancelled by the customer less than 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable and/or customer will be invoiced for full cost of booked travel.
Force Majeure
Connect2Air will not accept any liability and cannot be held responsible for any losses (financial or professional) for missed flights, trains / buses or delays caused by road traffic accidents, adverse weather or environmental conditions, theft, congestion, breakdowns, national emergency, war, Government or other competent Authority Regulations and Controls, scarcity of labour, strikes, lock-outs, civil malicious damage or if Connect2Air were supplied with incorrect booking information or any other cause not wholly within the control of Connect2Air.
Complaints Procedure
In the unlikely event of a problem, complaint, or dissatisfaction with our service, it is essential that you inform Connect2Air immediately. If you wish to make a formal complaint, please notify Connect2Air by email no later than 5 working days after your planned journey.
Jurisdiction
These terms and conditions shall be subject to and construed in all respects in accordance with English Law